Case study · LLB × PEM
How LLB Builds Sustainable Automic Expertise with PEM
How can an IT team retain critical Automic knowledge when experienced specialists retire, new colleagues join, and daily operations must continue uninterrupted? This case study explores how Liechtensteinische Landesbank (LLB), a bank based in Liechtenstein, addresses that challenge with PEM.
Structured learning paths, hands-on labs and personal consulting work together to help the team build lasting expertise, support business continuity and prepare for complex Automic projects.
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A long-term partnership
More Than an Online Training Platform
At LLB, Broadcom Automic Automation supports critical banking operations, including daily and end-of-day processing. Keeping these workflows dependable also means ensuring that specialist knowledge is shared across the team rather than tied to individual employees.
Since 2020, LLB has worked with PEM to onboard colleagues who are new to Automic, help experienced administrators and designers keep their skills current, and access specialist support when technical challenges arise. This English account is based on the original German-language customer story.
- Role-based learning paths for Operators, Designers and Administrators
- Prepared Automic lab environments with practical exercises
- Direct access to experienced specialists for guidance and consulting
“I see PEM as a central platform for building Automic knowledge over the long term and keeping our expertise up to date. PEM is a reliable partner that helps us work faster, more safely and more efficiently.”
The challenge
Critical Knowledge Should Not Depend on a Few Individuals
LLB faced a challenge familiar to many IT organizations: pass on expertise to a new generation without slowing down the very operations that expertise supports.
01 · Knowledge retention
Prepare for generational change
When experienced specialists retire, practical Automic knowledge needs to move to the next generation before it disappears from the team.
02 · Onboarding
Help newcomers become productive
New hires and experienced IT professionals moving into Automic need a structured route to independent work, without overloading senior colleagues.
03 · Continuous learning
Keep expert skills up to date
Administrators and designers need efficient ways to explore new Automic features, versions and advanced topics alongside everyday responsibilities.
04 · Operational confidence
Address technical challenges
Upgrades, optimizations and specialist questions call for timely access to people who know the technology and can provide practical guidance.
How LLB uses PEM
Four Areas of Support. One Shared Goal.
Rather than relying on training content alone, LLB combines structured learning with safe practice environments and personal expertise. The original customer interviews highlight four ways this works in practice.
01 · Onboarding
Turn individual knowledge into a repeatable learning process
Since 2020, LLB has trained three new team members in Automic, including both young newcomers and experienced IT colleagues with no previous Automic background.
Role-based learning paths, prepared PEM Labs and regular personal check-ins help them put theory into practice and work toward independence.
02 · Advanced learning
Give experienced specialists room to grow
For existing administrators and designers, the focus is less on basics and more on new features, advanced topics and relevant real-world questions.
Tutorials, live sessions, Automic Office Hours summaries and PEM Labs help users test different Automation Engine versions without experimenting on production systems.
03 · Consulting
Prepare the Automic V24 upgrade with expert guidance
Regular working sessions with PEM supported LLB during the preparations for the V24 upgrade.
The team discussed UTF-8 requirements, Java components, agents and Automic Web Interface (AWI) configurations, resolved questions and agreed on subsequent steps.
04 · Partner network
Turn a health check into practical improvements
LLB arranged an Automic Health Check with the help of PEM partner best-blu.
After the assessment, PEM supported LLB as it worked through the identified optimization measures, combining specialist input with ongoing technical familiarity.
“With PEM Labs, we can quickly and easily reproduce problems and test them directly in different AE versions.”
“When we get stuck, we can quickly and easily book a consulting session through PEM to tackle a specialized Automic topic, which saved us an enormous amount of time.”
The outcome for LLB
More Independence Across the Team
LLB's experience shows how a repeatable, practical approach can support onboarding, keep expertise current and reduce the dependence on individual specialists.
01 · Faster onboarding
Newcomers become operational sooner
A structured sequence of learning paths, prepared labs and regular check-ins helps colleagues move toward productive work.
02 · Team capacity
Experienced colleagues are less stretched
Foundational topics and lab exercises can be completed independently instead of requiring repeated explanations from senior staff.
03 · Up-to-date skills
Expertise evolves with Automic
Administrators and designers have ways to explore new features and versions in a safe setting.
04 · Specialist support
Complex questions can be addressed directly
Personal consulting and the partner network make specialized knowledge available when it is needed.
“With PEM, new colleagues are ready for production sooner — and our long-serving employees are noticeably relieved of some of the workload.”
What could this look like for your Automic team?
Whether you're planning a knowledge transfer, upskilling experienced specialists or preparing an upgrade, let's discuss an approach that fits your organization.
The learning journey
From First Steps to Independent Automic Operations
LLB's approach follows five connected stages. Open any step to see how a newcomer can build skills without putting customer environments at risk.
Understand the fundamentalsBuild a clear foundation in Automic Automation
Newcomers learn the core ideas, terminology and relationships behind Automic before taking on more complex tasks.
Goal: Establish a shared understanding for the next steps.
Follow role-specific learning pathsOperator, Designer and Administrator
Courses and exercises build on one another according to each colleague's responsibilities, creating a structured progression rather than a disconnected collection of resources.
LLB feedback: Ilja Sauer particularly valued the clear structure and the distinction between the three roles.
Practice in PEM LabsWork on realistic scenarios in safe environments
Prepared labs contain suitable tasks, objects and permissions. Learners can immediately try out techniques in their own Automic environments without extra setup by the senior team.
Goal: Build confidence through hands-on practice, away from production systems.
Apply skills with guidanceDiscuss questions, tasks and progress
Regular check-ins with PEM provide space to discuss exercises, resolve open questions and connect learning with daily responsibilities. Quizzes and certificates help make progress visible.
Goal: Transfer practical skills to the team's working environment.
Work independentlyTake on productive tasks with confidence
New colleagues become capable of handling production tasks more independently, reducing the time experienced team members spend repeating foundational explanations.
LLB example: Three colleagues were onboarded through the structured approach since 2020.
A modular path that can be adjusted to different roles and experience levels.
Why the PEM approach works
From Training Content to Applied Expertise
Video tutorials are useful, but skill development also requires a clear learning path, opportunities to practice and expert feedback. In the LLB collaboration, these elements support one another rather than standing alone.
Depth and structure
Learn at every experience level
From fundamentals to advanced Scripting, Administration, REST API and upgrade topics, role-specific learning paths help users know what to tackle next.
Hands-on practice
Experiment without production risk
PEM Labs provide practical environments for realistic exercises, troubleshooting and exploring different Automic versions.
Personal support
Learn with experienced specialists
Live Solution Corner sessions and consulting options complement the learning material. Teams can access experienced specialists when a tutorial alone cannot answer a question.
Questions about the customer story
Frequently Asked Questions
Is this case study available in English?
Yes. This page presents the main findings of the LLB collaboration in English, with translated customer quotes. The original ten-page PDF (German) is available for reference. There is no English PDF at present.
How did LLB onboard employees who were new to Automic?
LLB combined role-specific learning paths with prepared PEM Labs and recurring personal check-ins. Since 2020, the approach has been used to train three colleagues with different levels of previous IT experience.
Why are PEM Labs useful for teams?
They provide prepared Automic environments for real exercises. New users can practice without putting production systems at risk, while experienced specialists can reproduce problems and compare behavior across AE versions.
How does PEM help experienced Automic specialists?
PEM Automic offers advanced tutorials, regularly updated learning material, live Solution Corner sessions and labs for technical scenarios. Enterprise memberships include remote consulting for more specialized questions.
What did PEM do during LLB's Automic V24 preparations?
In regular consulting sessions, LLB and PEM worked through technical considerations including UTF-8, Java components, agents and AWI configurations, discussed open questions and planned next steps.
What was the role of best-blu?
The PEM partner best-blu helped conduct an Automic Health Check. PEM then assisted LLB in implementing the resulting improvement measures.
Can international teams try PEM before choosing a membership?
Yes. PEM Explorer provides free access to selected learning content. Registration requires a business email address.
Are final tests and certificates included?
Selected PEM learning paths include final tests and personalized certificates. These help document progress, but the LLB example also emphasizes practice in labs and direct feedback from specialists.
Can my team learn with PEM in English?
Yes. PEM Automic is the English-language learning platform, with role-based learning paths, tutorials, practical labs and live sessions. The selection of English-language content may differ from the German platform. Browse the PEM Automic Library for the current offering.
The original customer story
The Original LLB × PEM Case Study
The ten-page brochure features first-hand insights from Peter Schrott and other members of LLB's Automic team, including onboarding, advanced training, V24 upgrade preparations and the Health Check.
Available in German: The original brochure is provided for reference. The main findings and customer experiences are presented in English on this page.
Free access · 10 pages · No registration required